Head of Service Delivery Management - Wellington

The New Zealand Racing Board (NZRB) is a truly diverse business. We're a totally Kiwi operation and what we do touches the lives of a great number of people the length and breadth of the country. Operating more than 650 TAB retail outlets, as well as our own national television and radio channels, we're an integral part of cities, towns, and communities nationwide.

A key member of the Technology Leadership Team, you'll lead the Service Delivery Management team in support of NZRB's strategies and business needs.   This includes service delivery management for key Service Management processes such as incident, problem, change, release and configuration management, vendor performance, contract and financial management.

A successful people leader, you'll be a valued contributor to our strategic direction, responsible for end to end performance of Technical Services supporting our critical customer channels and large outsourcing budget.

You'll build instant credibility with the team, our internal and external key stakeholders, agencies and suppliers with demonstrated intent to deliver high-level customer service standards.  While leading cross-functional teams to achieve continuous improvement and ensuring key methodologies, you'll have in-depth experience managing and maintaining IT systems and support services in a commercial setting, with excellent communication and negotiation skills.  A relevant tertiary qualification / ITIL intermediate qualification are desirable.

We offer you a challenging and interesting work environment, a commitment to doing things differently, fully subsidised health insurance  and an onsite cafe with the best priced coffee in town.

To apply for this position please provide your current Curriculum Vitae and a covering letter outlining your background and your interest in the role.

Applications close Sunday 22 October 2017.

Job Details
Reference # 15802
Posted: 11 Oct 2017
Closes: 22 Oct 2017 23:55
Location(s) Wellington - NZRB Office
Expertise Information Technology
Work type(s) Permanent
More details (document) PD Head of Service Delivery Management_Oct17.pdf
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